Terms and Conditions

Bailey Grace Closet Concierge LLC · Last updated: July 19, 2026

These Terms and Conditions (“Terms”) govern your use of the websites, services, and The Shop of Bailey Grace Closet Concierge LLC (“Bailey Grace,” “we,” “us,” or “our”). By using our Site or services, you agree to these Terms. If you do not agree, please do not use our Site or services. You must be at least 18 years old and able to form a binding contract to use our services.

Who these Terms apply to: These terms apply to Bailey Grace Members who send us items to sell as part of our RESELL Closet Concierge Service, whether we sell those items on third-party marketplaces or through our own resale site. Resale items purchased directly from Bailey Grace may be subject to additional terms and conditions, which will be provided at the time of purchase and, to the extent of any conflict, will control.

1. Who We Are

Bailey Grace Closet Concierge LLC (“Bailey Grace”) is a resale facilitation service and resale business. We help individuals sell new or pre-owned clothing, accessories, and related goods (1) on third-party marketplaces, including but not limited to Poshmark, eBay, Mercari, Depop, Grailed, and Shopify, and (2) through our own resale site at shop.baileygracenyc.com. Unless we agree otherwise in writing, for example, where we purchase an item from you outright, we do not take ownership of the items we sell; we act as an intermediary that helps clients price, list, market, and manage their resale transactions. Where we purchase an item outright, we resell it as our own inventory.

2. Scope of Services

Our services may include evaluating and organizing client closets; determining resale pricing based on marketplace trends; creating and managing listings; handling buyer communications and shipping logistics; listing and selling items across third-party marketplaces and our own resale site; and facilitating payouts. We offer multiple service options, which may affect who handles certain responsibilities (such as photos or shipping).

3. Consignment and Ownership

Unless otherwise noted, items you send us remain your property until sold. You grant us limited authority to market and list your items on third-party platforms and on our own resale site, accept payment on your behalf as platform rules and applicable law permit, and arrange shipping or transfers to fulfill sales. You also authorize us to donate or recycle items as described in Section 8. We may reject items we deem ineligible for resale or inconsistent with our brand standards or a platform’s policies.

Optional Buyout. From time to time, we may, in our sole discretion, offer to purchase one or more of your items outright rather than sell them on consignment. Buyout pricing will be based on our assessment of the item’s fair market value and resale potential at the time of the offer. If you accept a buyout offer in writing (including by email), ownership of the applicable items transfers to us upon payment of the agreed purchase price. Once ownership transfers, the items become our inventory, and you will have no further right to commissions, sale proceeds, or other compensation relating to those items, regardless of the price at which we later sell them.

4. Commission and Fees

We retain a commission of 50% of the net sales price on each item we sell for you. We may change our commission rate on a going-forward basis with advance notice to you.

“Net sales price” means the final selling price less (a) any third-party platform or payment-processing (selling) fees and (b) shipping costs. Items we purchase from you outright are not subject to commission; you receive the agreed buyout price only.

We also offer standalone services billed at an hourly rate: Closet Audits and Organization, and Styling Services (hourly rate plus the cost of any sourced items). We do not charge separate restocking, platform, or shipping fees unless stated in writing.

5. Bailey Grace Membership

The Bailey Grace Membership is an annual membership program that provides Members with access to Bailey Grace’s RESET Method services and other member benefits. The annual Membership fee is as disclosed at the time of enrollment and may change upon renewal. Bailey Grace will provide advance notice of any change to the annual Membership fee before renewal.

Membership provides access to Bailey Grace’s services but does not include the cost of all services. Unless expressly stated otherwise at the time of purchase, RESET Method services, Resell Bags, and any other optional services are purchased separately and are subject to the pricing in effect at the time the services are requested.

Members who purchase Resell Bags receive prepaid shipping labels, evaluation of eligible items, authentication (when applicable), and resale through one or more resale platforms, including the Bailey Grace online shop. Multi-platform listing, payout reporting, and other services are provided as described at the time of purchase. Any estimated earnings are illustrative only and are not guaranteed.

RESELL Members. RESELL membership and consignment are governed by the RESELL Membership & Consignment Agreement, which Members accept at signup. That agreement sets the number of consignments included with membership, how bags are requested, pricing approval, the commission split, payouts, and the treatment of unsold pieces. To the extent it conflicts with this Section 5, the RESELL Membership & Consignment Agreement controls for RESELL Members.

The annual Membership fee is non-refundable once the Membership term begins. Membership renews automatically at the then-current annual Membership fee unless canceled before the renewal date. You may cancel at any time by emailing hello@baileygracenyc.com, and cancellation will take effect at the end of the current Membership term.

6. Logistics and Service Area

Bailey Grace will provide prepaid shipping labels and shipping instructions for sending items to Bailey Grace. Clients are responsible for securely packaging their items. Please submit items clean, wrinkle-free, and in excellent or like-new condition, packed in the provided shipping bags (approximately 15–20 items per bag). We inspect, photograph, and list suitable items across platforms and our own resale site.

7. Resell Service Addendum — Care & Repair; Pricing; Payouts

This Addendum applies to clients enrolled in the Bailey Grace Membership, in addition to the general Terms.

Care & Repair. We may, at our sole discretion, arrange professional cleaning or minor tailoring of items suitable for resale. This applies only to items with an expected resale value of $100 or more. A fee not exceeding $20 per item will be deducted from your payout to cover such services. We are not required to notify you in advance of such cleaning or repair.

Pricing and Sale Discretion. We set final pricing, listings, and resale channels — including third-party platforms and our own resale site, The Shop by Bailey Grace — at our discretion to maximize resale outcomes. Commission rates are as stated in Section 4.

Payouts. Payouts are issued monthly following the sale of your items, net of commission, any Care & Repair fees, and any other deductions disclosed in these Terms, and are accompanied by a sales report. Bailey Grace will remit payouts using the payment method it designates in its sole discretion, which may include ACH transfer, Zelle, PayPal, Venmo, or another electronic payment method.

8. Unsold and Unsuitable Items

Items that remain unsold after four (4) months may be donated to local charities on your behalf. In addition, items we determine — at intake or later — to be unsuitable for resale, including items that are damaged, stained, heavily worn, counterfeit or misrepresented, or without sufficient market demand, may be donated or recycled at our discretion. No payout is made for donated or recycled items. By using our service, you authorize this handling.

9. Sales Process and Platform Policies

(a) Third Party Platforms. We operate in accordance with the terms of each third-party platform we use, including policies on returns, buyer protection, authenticity claims, and shipping. For third-party marketplace transactions, returns and disputes follow that platform’s policies; Because our shop may sell your consigned items, you acknowledge that a buyer’s return or refund under Section 9(b) may reverse a sale; in that case no payout is due for the returned item (or, if a payout was already made, the amount may be offset against future payouts).

(b) Returns for Purchases on The Shop by Bailey Grace. Because the items sold through The Shop by Bailey Grace are unique, one-of-a-kind, and often pre-owned, all sales are final. We do not accept returns, exchanges, or cancellations for items purchased through The Shop by Bailey Grace except where required by applicable law. We encourage customers to carefully review all item descriptions, measurements, photographs, and condition disclosures before completing a purchase. By placing an order, you acknowledge that you have reviewed the information provided and understand that each item is sold on an "as-is" basis, subject only to any representations expressly stated in the listing.

10. Authenticity and Counterfeit Policy

We do not knowingly list or sell counterfeit goods. We use reasonable efforts and industry practices to assess authenticity but make no warranty or guarantee of authenticity unless an item has been professionally authenticated by an approved third-party service. You represent and warrant that all items you provide are authentic, genuine, and lawfully owned. Authentication is available on request for certain high-value items.

11. Client Responsibilities

You must ensure any items you provide are lawfully owned; free of counterfeit claims, encumbrances, or restrictions; and in the agreed-upon condition. You are responsible for providing accurate information and cooperating in listing creation (photos, measurements, or details as needed).

12. Indemnification

You agree to indemnify, defend, and hold harmless Bailey Grace and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from items you provide — including claims that an item is counterfeit, misrepresented, not lawfully owned, or infringes another’s rights — or that arise from your breach of these Terms.

13. Intellectual Property and Content

All brand content on our Site, including our logo, designs, and original photography, is the property of Bailey Grace Closet Concierge LLC and may not be used without our prior written consent. Some listings may include vendor or manufacturer stock images. If you own an image and believe it has been used improperly, contact us at hello@baileygracenyc.com with enough detail to identify the work and its location on our Site, and we will review and, where appropriate, promptly remove it.

14. Taxes and Payment

Sales taxes on third-party marketplace transactions are generally collected and remitted by the platforms. For sales made through our own shop, and for direct payments for styling or closet services, we collect and remit sales tax in accordance with applicable law, including Connecticut law. Income earned through resale may be subject to IRS reporting (including Form 1099-K issued by marketplaces or payment processors where thresholds are met); you are responsible for reporting your earnings. We recommend consulting a tax professional about your obligations.

15. Limitation of Liability

Except for items physically in our possession, we are not liable for platform malfunctions or errors; buyer behavior; delays in shipping or payment caused by external systems; or loss, damage, or theft of items not in our possession. We make no guarantee regarding the timing or outcome of sales. To the maximum extent permitted by law, our total liability for any claim arising from these Terms will not exceed the greater of (a) the fees you paid for the specific service at issue, or (b) for an item lost or damaged while in our possession, the item’s reasonable documented resale value. In no event will we be liable for indirect, incidental, special, consequential, or punitive damages.

16. Confidentiality and Non-Compete

We treat client information, sourcing strategies, and inventory data as confidential. We may include confidentiality or non-compete language in our client agreements where appropriate.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or our services will be resolved exclusively in the state or federal courts located in Connecticut, and you consent to their jurisdiction. Before filing, you agree to first contact us to try to resolve the matter informally.

18. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier delays, platform outages, natural disasters, labor disputes, or governmental actions.

19. General

These Terms, together with any written service agreement, our Privacy Policy and Cookie Policy, and where applicable, our Resale Platform Policy, are the entire agreement between you and Bailey Grace regarding our services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.

20. Changes to These Terms

We may update these Terms at any time. The current version will be posted here with a revised “Last updated” date. Continued use of our Site or services after changes are posted means you accept them.

21. Contact

Bailey Grace Closet Concierge LLC Email: hello@baileygracenyc.com Location: Washington, CT